Email support
support [at] noseyboard-ltd.com
Please include
- Your iPhone model and iOS versionFor example: iPhone 13, iOS 18.5.
- The app versionIt is shown in the app’s settings.
- The server locationThe location you were connecting to when the problem happened.
- What happened, and whenA short description, the network you were on (Wi-Fi or mobile data) and the approximate time, with your time zone.
Quick fixes
- Connection keeps failingTry another server location, then switch between Wi-Fi and mobile data. Some networks block VPNs.
- The VPN configuration is missingOpen the app and tap Connect again — iOS will ask once more to add the configuration.
- Remove Rampart VPN completelyDelete the app, then check Settings › General › VPN & Device Management and remove its VPN profile if one is still listed.